Frequently Asked Questions
Picking a dog walker for your pet can be difficult and we know that you’ll have lots of questions for us, we’ve listed a selection of our most commonly asked questions to give you the reassurance that we’re the right fit for you. Hopefully you’ll find all the answers you’ll need across our range of pet services.
Are you insured?
Yes, we are fully insured and hold a policy with Cliverton – Insurances for Animal Related Industries. Our certificate will be presented to you upon our initial meet if you decide we can help you.
I don’t need your regular services anymore?
Thats absolutely fine, we understand how commitments change through work and personal life. We will drop any keys off in person when requested. Unfortunately we won’t hold onto keys longer than 3 months as spaces do have to be replaced.
What radius do you accommodate for your transport services?
Ideally we only accommodate Barnsley and the surrounding area’s, however depending on your location these may be expanded to other local boroughs within South & West Yorkshire.
My dog is aggressive, can you accommodate?
We can assess your dog during a meet and greet and take it from there. We have a general ruling of no, due to the fact we walk dogs in public area’s and do not wish to cause harm to any other animal or person. If your dog is reactive and not aggressive we may be able to, in time socialise and gain there confidence with other dogs.
How much time in advance do you require for booking?
Our schedules vary. We can’t really give you an exact notice time. Please do get in touch as soon as you require our services to avoid disappointment.
Can you accommodate my cat whilst away on a long holiday?
Unfortunately no. We recommend you board your pet in a cattery. Outdoor cats can get up to lots of mischief and we cannot be liable for any mishap whilst you are away. Also consider that whilst in a cattery you know they are safe and cannot be in any danger. Our services are to be used if your are away for a couple of days maximum or working late etc…
My cat is very timid but not aggressive, can you still visit?
Of course! We will be very calm and gentle around your cat. We will over time, build there confidence around us and hopefully be a friend they can trust upon all our future visits. A regular friendly face will quickly ensure them we mean no harm.
I am going on holiday, can you look after my small animal?
Of Course! If you require your pet to be checked on whilst you are away on holiday! We are more than happy to accommodate, however we do only recommend leaving small animals which are confined to there own space (rabbits hutch) etc. Just book in the dates you require and we will be there.
Can my dog be fed upon returning from a walk?
Of course, all food must be provided. Feel free to leave us instructions and we will happily accommodate.
How much notice do you require for cancellation of services?
We ask you give as much notice as possible, services cancelled within 24 hours are charged in full. In exceptional circumstances this will be waivered.
How do you take payment?
We take payment on a weekly basis, invoices are raised every Friday on a NET 7 agreement. Cash or Bank Transfer’s are accepted, failure to pay will result in services being terminated.
How many dogs are walked in a your group walks?
We walk a maximum of six dog in one group walk. All dogs are under full control and walked away from local parks and play area’s, we generally walk on a local trail when walking a larger group.
What do you require to walk my dog?
Quite simply, just your dog. We provide all slip leads, treats, bags, etc. If you request any specific equipment or treats be used these must be provided. All this can be discussed prior to our services being undertaken.
My dog doesn’t recall, Can they still join in?
If your dog doesn’t recall don’t worry, we love a challenge and aim to train your dog to recall whilst participating in our walking services. We use a long training line for any dog which doesn’t initially have a good recall. This allows us to train your dog whilst keeping them within a safe distance.
Will my dog return muddy?
No, we carry pressure sprayers and plenty of towels to adequately clean your dogs prior to entering your home. Dogs may be slightly damp when left but not thick with mud.
How long will my dog be walked for?
All dogs are walked for a minimum of one hour, this applies for both Group and Solo Walks. Some dogs participating in group walks will be away from home longer than others due to transportation purposes.