Frequently Asked Questions

Picking a dog walker for your pet can be difficult and we know that you’ll have lots of questions for us, we’ve listed a selection of our most commonly asked questions to give you the reassurance that we’re the right fit for you. Hopefully you’ll find all the answers you’ll need across our range of pet services.

Will my dog return muddy?

No, we carry pressure sprayers and plenty of towels to adequately clean your dogs prior to entering your home. Dogs may be slightly damp when left but not thick with mud.

My dog doesn’t recall, can they still join in?

If your dog doesn’t recall don’t worry, we love a challenge and aim to train your dog to recall whilst participating in our walking services. We use a long training line for any dog which doesn’t initially have a good recall. This allows us to train your dog whilst keeping them within a safe distance.

How many dogs do you walk at one time?

We walk a maximum of six dog in one group walk. All dogs are under full control and walked away from local parks and play area’s, we generally walk on a local trail when walking a larger group.

How do you take payment?

We take payment on a weekly basis, invoices are raised every Friday on a NET 7 agreement. Cash or Bank Transfer’s are accepted, failure to pay will result in services being terminated.

How much notice is required for cancellation?

We ask you give as much notice as possible, services cancelled within 24 hours are charged in full. In exceptional circumstances this will be waivered.

Can my dog be fed upon return?

Of course, all food must be provided. Feel free to leave us instructions and we will happily accommodate.

My dog is aggressive, can you accommodate?

We can assess your dog during a meet and greet and take it from there. We have a general ruling of no, due to the fact we walk dogs in public area’s and do not wish to cause harm to any other animal or person. If your dog is reactive and not aggressive we may be able to, in time socialise and gain there confidence with other dogs.

I don’t require your services anymore?

Thats absolutely fine, we understand how commitments change through work and personal life. We will drop any keys off in person when requested. Unfortunately we won’t hold onto keys longer than 3 months as spaces do have to be replaced

How long is my dog walked for?

All dogs are walked for a minimum of one hour, Some dogs will be away from home longer than others due to transportation purposes.

What do you require to walk my dog?

Quite simply, just your dog. We provide all slip leads, treats, bags, etc. If you request any specific equipment or treats be used these must be provided. All this can be discussed prior to our services being undertaken.

I am going on holiday, can you look after my small animal?

Unfortunately this was a service we previously offered. Due to our interests in working and training dogs, we now purely focus our business around dog walking and training.

How much notice do you require for bookings?

Our schedules vary. We can’t really give you an exact notice time. Please do get in touch as soon as you require our services to avoid disappointment.

Are you insured?

Yes, we are fully insured and hold a policy with Cliverton – Insurances for Animal Related Industries. Our certificate will be presented to you upon our initial meet if you decide we can help you.

Didn’t find what you were looking for?

If we’ve missed something or you need an answer to something specific to your pets needs. Please do get in touch with us and we’ll do our best to answer any questions you have.